Whāinga 3: Te tukunga o te ratonga me te tūāhanga

This draft objective area covers how we deliver public transport services and infrastructure. Policies that support this objective include:

• Identifying contracting units for public transport services
• Identifying the services that are integral to the public transport network
• Supporting infrastructure quality through timely investment and application of best practice standards
• Being responsive to public transport innovations and technological improvements
• Improving service quality through partnerships with operators
• Seeking continuous improvement in the reliability and punctuality of public transport services
• Ensuring vehicle quality standards are met
• Adopting a flexible approach to public transport vehicle sizes and weights
• Improving procurement value for money and efficiency outcomes
• Defining our approach to exempt services

Public transport services and infrastructure combine to deliver a safe, reliable, punctual and high quality customer experience while providing value for money.

Targets:

• Reliability – <0.5% of total scheduled trips are missed annually.
• Punctuality – >95% of services operate within 5 minutes of schedule annually.
• Utilisation – 75% of services consistently meet the minimum patronage expectations in Policy 2.3