No extra spending
In 2019 we collected plenty of great feedback from the Rotorua
community about the CityRide bus service. We’ve now turned this feedback into
some different options on how we can improve the CityRide bus
network ranging from a no-cost approach to providing best-in-show, no-holds-barred options. A summary of the previous feedback is available in the Document Library on this page.
We now need your input to determine which option is the best for Rotorua. We’re taking a long term approach to
this so there’s both long term and short term options:
In addition to these options we also have a couple of stand alone bus services that we could deliver if the community is supportive:
Between 22 February and 22 March Bay of Plenty Regional Council will also be consulting on Region wide fares for students and other groups.
Delivery of any public transport improvements is dependent on funding approval and availability from Bay of Plenty Regional Council and Waka Kotahi.
All rating figures quoted are in addition to the existing public transport rate which is anticipated to be $97 for 2021/22.
Rotorua has been growing fast over the last few years, but our bus network has had a decline in patronage of 50%. This indicates that buses aren’t working very well for the majority of people in Rotorua who could be using it.
A more effective bus service would help us meet local and central government objectives for carbon emission reduction, reduce traffic, and provide more choice in how people travel in Rotorua, but to do this changes are needed.
Below is a bit more on why we think a better public transport network will support Rotorua:
Many people in our community don’t drive and do not want to be dependent on
others to get around. An efficient public transport system ensures people can
Having an efficient and affordable bus service ensures that most people have
access to employment, education and social/recreational opportunities.
Roads are expensive to build and maintain while taking up a large amount of
valuable urban space. Rapid growth in the Rotorua population and economy
over recent years has shown how quickly we can run out of road capacity and
the resulting congestion. A well-functioning bus network can take some of the
pressure off and provide a chance for infrastructure investment to catch-up with
Most people agree that we need to do what we can to reduce our carbon
footprint and that they would consider using public transport if it suited them
better. Reducing the number of trips that need to be made by cars will reduce our
Every trip on a bus also involves an element of walking and encourages people to be more active in their daily life, which has known health outcomes.
Good bus networks mean people can spend less time stuck in traffic, freeing their
time for more productive activities.
Privacy Statement for Participate BOPRC
(Updated 1 March 2022)
The Bay of Plenty Regional Council (collectively referred to as “BOPRC”, “we”, “our” or “us”) is committed to protecting the privacy of your personal information.
This privacy statement tells you about our collection and use of your personal information through your use of the Participate BOPRC website (“Participate BOPRC”).
We are subject to the Privacy Act 2020 (the “Privacy Act”) and the Local Government Official Information and Meetings Act 1987 (“LGOIMA”), which govern how personal information is collected, used, stored and accessed.This privacy statement has been prepared in accordance with our obligations and your rights under the Privacy Act and the LGOIMA.
By using Participate BOPRC and providing us with your personal information, you consent to our use of your personal information in accordance with this privacy statement (as amended from time to time).
For personal information collected through any of our other platforms, please refer to BOPRC’s general privacy statement available at www.boprc.govt.nz/privacy-statement.
Why do we request personal information?
Bay of Plenty Regional Council is requesting to collect your personal information for several reasons:
What personal information do we collect?
When you register for Participate BOPRC or sign in to an existing account, the personal information we collect includes:
The optional information we encourage you to provide includes:
We collect comments, votes, posts and selections you contribute when interacting with the feedback mechanisms provided through Participate BOPRC which may include:
This information is analysed to inform Council’s decision makers in the creation of better projects, plans and policies.
Yes. You can access and participate in select Participate BOPRC engagements anonymously, without disclosing any personal information. Some identified projects may require you to register and establish an account in order to participate. As stated above, users may choose to adopt a pseudonym for these projects.
Participate BOPRC is equipped with analytics services which assist us to collect and interpret information.The information collected may include your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information.This information is aggregated and all users are anonymous and not personally identifiable.
This statistical information will be viewable by website administrators and Social Pinpoint. This information may be used by us to analyse and track data, determine the popularity of certain content, and better understand online activity.
If you subscribe to receive notifications about upcoming projects or other engagement activities, the email address you provided will be used by us to send you that information. You can unsubscribe from these notifications at any time.
Sharing of your personal information
Access to your personal information is confined to authorised users only, which includes employees of BOPRC on a need to know basis, our website administrators, and Social Pinpoint.
BOPRC respects the privacy of your information and will take all reasonable measures to prevent unauthorised access to, or unlawful disclosure of, your personal information.
Publicly available information
When you sign up to and use Participate BOPRC, some of the information you provide will be publicly available.
Information that is available to the public is limited to your username and any comments you leave under that username in the forums or other feedback tools published to Participate BOPRC. As above, you can use an anonymous user name if you do not want your full name attached to your comments.
Feedback (including overall results of polls and surveys, and in some instances, quotes from forums and surveys with the username referenced) may be published in publicly available reports at the end of the consultation period.
You may use Participate BOPRC to make submissions to BOPRC pursuant to the Local Government Act 2002 (for example, submissions on annual plans or long term plans).By taking part in the public submission process, submitters agree to any personal information (including names and contact details) in their submission being made available to the public and published on our website, and for the information collected to be held in accordance with BOPRC’s general Privacy Statement available at www.boprc.govt.nz
Application Programming Interface
We provide an application programming interface (‘API’) to enable third party applications to interface with Participate BOPRC.
If you choose to allow the application to connect to your Facebook account to create an account for Participate BOPRC, then that application will be able to access information that you can see when you are logged in to your Facebook account. You should only allow applications you trust to access your account. If you set up your Participate BOPRC account using an API with a third party social media platform, you consent to us obtaining and using your information from such platform.
BOPRC may use third party applications to analyse the comments, votes, posts and selections you contribute to better understand the themes and trends in the feedback received. This information will be provided
Storage of personal information
Access and Correction
If you would like to access, update, correct, or delete the personal information that the BOPRC is holding about you, you are welcome to make these requests by emailing BOPRC at firstname.lastname@example.org.
We will provide you with access to your personal information unless we are required or authorised to refuse such access by law.
You may also request a change or correction of personal information that we hold about you. When you are a registered user you will have the ability to correct your personal information at your discretion through the ‘edit profile’ function. You may also choose to contact us to request a change or correction of your personal information. We will take all necessary steps to accommodate your request unless we are required or authorised to refuse that request by law.
If you want to check personal information that we hold about you or have any other access or correction request, please contact us at email@example.com. Please quote your name and address and, if possible, provide brief details of what information you want a copy of (this helps us to more readily locate your information).
Links to external websites
Participate BOPRC may contain links to other websites. Those links are provided for convenience only and may not be current or be maintained. BOPRC is not responsible for the content, accuracy or privacy practices associated with the linked websites.
Any links to other websites should not be construed as any endorsement, approval, recommendation, or preference by BOPRC of the owners or operators of those websites, or of any information, graphics, materials, products or services referred to on those websites.
Changes to this privacy statement
We reserve the right to amend this privacy statement from time to time by posting an updated privacy statement here on this website.We will collect, use, hold and disclose your personal information in accordance with our most recently updated version of the privacy statement. We recommend that you regularly review this privacy statement when you visit this website.
Who can you contact?
If you have any questions, queries, or complaints about the handling of your personal information, please contact our Privacy Officer in the first instance using the contact details set out below and we will do our best to assist.
Email address: firstname.lastname@example.org
Postal address: PO Box 364, Whakatāne 3158, New Zealand
You can also make a complaint to the Privacy Commissioner.Further details on how to do this are available from the Office of the Privacy Commissioner website at www.privacy.org.nz.
The following Terms and Conditions govern the use of Participate Bay of Plenty (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Bay of Plenty Regional Council.
What are the conditions with a user’s account?
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to <email>.
These Terms shall be governed in accordance with the laws of New Zealand without regards to its conflict of law provisions.
Bay of Plenty Regional Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Bay of Plenty Regional Council and its suppliers and licensors. Bay of Plenty Regional Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
If you have any questions about these Terms, please contact us at <email>
Creating an account helps us better understand your needs and the needs of the community.
Sign up with email
Already have an account? Log in now
Thank you, your account has been created.
Completing the questions below helps us better understand the diverse range of people who contribute their ideas. The questions are optional.