Thank you for your feedback

Thank you very much to everyone who gave their feedback during this consultation period.

We received 194 contributions in total *at the time of publishing this page.



Participate Online Platform


Physical Survey


Email/ Baybus Customer Contact Centre




Our transport team are currently reviewing the feedback received and considering what changes can be made.

Why are we making changes?

It’s time to make buses in Rotorua more attractive and simpler to use, while getting people around the City Centre more easily. This includes introducing new bus routes which go across the city, putting buses on some new streets and removing them from others where fewer people catch the bus.

These changes will provide better value for money, encourage more people to enjoy the benefits of public transport and leave their car at home!

What we consulted on?

We’re refreshing the urban bus network in Rotorua and we invited feedback from the community before we make any changes.

The project will improve the existing bus routes and also change the way buses circulate in the City Centre.

When will the changes be introduced?

Once we’ve heard from the community and local businesses, we’ll be finalising the details to improve the bus network.

Once the new bus network is in place, we will check in with the community again to ensure our bus services are working well.

About the refresh

Changes at a glance

There are currently eleven separate urban routes in Rotorua which will be simplified into five new routes. The bus route naming will be simplified and improved with the old route numbers replaced with letters A to E and colour coded.

Dedicated school and tertiary bus services will stay the same.

The very low number of passengers on Sundays means that frequencies will be reduced to match customer demand.

Summary of route changes:

  • Route 10 will change to Route A (Airport - CBD - Lakefront)
  • Routes 1, 11, and 12 will change to Route B (Ngongotahā - Hospital - CBD - Toi Ohomai - Tihi-o-Tonga)
  • Routes 7, 9 and parts of 5 and 8 will change to Route C (Mitchell Downs - CBD - Springfield)
  • Routes 4, 6 and parts of 5 and 8 will change to Route D (Kawaha Point - Selwyn Heights - CBD - Sunnybrook / Westbrook)
  • Routes 3 and parts of 10 will change to Route E (Holdens Bay - Lynmore - CBD)

Key benefits

Refresh details

Click on the routes below for maps and details on the proposed options. Then provide feedback on just your favourite routes, or all the routes that are part of the refresh through the survey.

Contact Us

Have questions or want to learn more about a project, contact us below:

Name Rotorua Bus Network Refresh Team
Phone 0800 884 880
In writing

Attention: Public Transport Team
Freepost 122076
Bay of Plenty Regional Council
PO Box 364
Whakatāne 3158