We extend our gratitude to all participants who took the time to complete the Accessible Transport User Survey.

Through the Participate platform and other channels, we received a total of 783 responses.

Below, we present some key findings from the survey:

• Mobility Scooters on Buses: We heard your feedback regarding the desire to take mobility scooters onto buses. As a result, this is the first area of focus for our improvement efforts.
• Information Accessibility: We are actively exploring ways to enhance the availability of information related to accessible transport in the Bay of Plenty region.
• Continuous Improvement: To ensure ongoing enhancements, we will continue to conduct this survey regularly. Tracking changes in customer satisfaction and identifying areas for improvement remain our top priorities.

Congratulations to Cindy and Jane who won the two $50 Prezzy cards for completing the survey.

If you would like a more detailed breakdown of the results, please feel free to reach out to us.

Once again, thank you for your valuable input. Your cooperation plays a crucial role in shaping our services and making them more accessible to all.